• My Baby Cuddles returns that wish to be refunded must be received within 30 days of receiving your order.
• My Baby Cuddles returns that wish to be exchanged must be received within 30days of receiving your order.
• Goods must be in their original condition with the tags attached including original packaging.
• Gift orders can only be exchanged and not refunded.
• No refund for change of mind on sale items—exchange only within 14 days.
• Returns/Exchange form to be submitted with your items

Simply post your items, along with your Return/Exchange form, to the following address:
My Baby Cuddles Online Returns
157 Beattie Street, Balmain,
NSW2014
Please note that return postage will not be reimbursed, however, My Baby Cuddles will send the replacement item/s free of charge. It is your responsibility to select a return postage option which includes tracking as we cannot take responsibility for parcels that do not arrive.

If the requested exchange items are unavailable or further payment is required we will contact you. To avoid disappointment we recommend placing another order online and requesting a refund for the returned goods.

Exchanged goods will be sent via Australia Post Express Service. Please allow up to seven days for your return to be processed and replacement items to be dispatched.
Damaged Or Faulty Goods
My Baby Cuddles, subject to proof of purchase, is happy to provide an exchange, credit voucher or refund on any product purchased directly from our website exhibiting a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you or in breach of manufacturer’s warranties or consumers guarantees.
Refunds are to be processed using the original tender type.
Eftpos refunds must be processed against the original card. Customer name address and contact number must be provided for all refunds.
If you believe you have received a faulty item please contact the Online Customer Service team on email info@mybabycuddles.co.uk we will arrange for this to be returned to us for assessment and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or credit.
If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you. Please note that we will only accept returns originally purchased online.
Goods Received In Error
If you believe you have received an item that differs to what you ordered please contact the Online Customer Service team on email info@mybabycuddles.co.uk We will arrange for this to be returned to us and for the correct item/s to be sent.