Frequently Asked Questions
How do I place an order online?
Add items to your cart by browsing through the product categories, you can click on an item for more details. Select the size you would like to purchase and press 'add to cart'.
Access your cart by clicking the cart button in the top right hand of the website. On this page you can make changes to your cart, remove items, select to have your order gift wrapped and check out.
You have the option to check out as a guest, or create an account. You will need to provide your billing address, shipping address, and payment details all on a secure page. All payments are taken in AUD.
Once the payment is finalised you will receive an order confirmation email.
How much is delivery?
- Flat rate $8.95 Australia wide
- Australia Post Express Service
- FREE SHIPPING ON ORDERS OVER $80
- For all International Shipping orders, minimum order value is AUD$80.0
- Flat rate of $40.00(AUD$) for all International orders
- DHL Express courier
- International shipments may incur additional taxes/duties payable by the receiver
How long will delivery take?
- Australia Post Express Service (Next Business Day) Delivery –Subject to Australia Post Terms and Conditions.
- Dispatch is usually within 48hrs of your payment confirmation
- Shipped via DHL –Subject to DHL Terms and Conditions.
- Dispatch is usually within 5-7 business days of your payment confirmation
Deliveries during a sale period
- Please allow up to 72 hrs for orders to be dispatched during sale periods
Can I have my order delivered to a PO Box?
- We do not currently offer delivery to a PO Box.
Can I return or exchange my order?
We hope that you enjoy your purchase as much as we do, however if you wish to return or exchange item/s from your order we will happily assist in providing you with a credit note, exchange or refund*.
*Please ensure your return meets the following conditions:
- Return must be received by My Baby Cuddles within 14 days of receiving your order
- Goods must be in their original condition with tags attached
- No refund for change of items on sale merchandise
We will only accept returns that were originally purchased from www.mybabycuddles.com.au
Can I pay with a gift voucher?
You can purchase online using your gift voucher as payment. Please enter the voucher number and pin at checkout whilst you are viewing your cart. You can redeem part of your order, and the balance will remain on your voucher or you may spend more than your voucher balance and pay for the remainder on credit card or PayPal or AfterPay.
Can I redeem more than one gift vouchers in one order?
Only one gift voucher/gift card can be redeemed per order.
What if I have a gift voucher with no PIN?
If you have a gift voucher that was incorrectly issued from our old website that does not have a PIN, please email your voucher number to the online customer service team email@example.com and we will re-issue you a voucher with a PIN that you can redeem online.
How do I redeem my promotion code online?
In your cart you can click on the 'use promotion code' button which will provide you a space to enter your promotion code. This will apply the promotion to the items in your cart/your order.
If you have a current valid promotion code to redeem that is not being accepted please email firstname.lastname@example.org
Can I redeem multiple promotion codes?
Only one promotion code can be used on any one online order as these promotions are not valid in conjunction with any other offer.
I have sent something back and haven't heard anything yet
Please check the tracking on your return parcel to ensure the parcel has been received by us and then contact us at email@example.com to enquire about the status of your return/exchange.